Right of withdrawal (legal guarantee)
The customer has the right to withdraw from the sales contract within fourteen days, without indicating the reasons. The withdrawal period is fourteen days from the date on which the customer or a third party appointed by him, other than the carrier, came into possession of the goods being sold.
To exercise the right of withdrawal, the customer must inform us (Carboniomania c / o MUST WEB Srl - Corso Stati Uniti, 23 / I 35127 - Padova (PD) Italy, telephone: 049.2616889, e-mail: store@carboniomania.com), by an unequivocal declaration (for example by letter sent by post, or by email), of his decision to withdraw from the contract. For this purpose, you can use the model withdrawal form, which however is not mandatory.
To comply with the withdrawal period, it is sufficient for the customer to send the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
If the customer withdraws from the contract, we at Carboniomania are required to return all payments that we have received from him, excluding delivery costs, immediately and in any case no later than fourteen days from the date on which we received the communication relating to the withdrawal from contract.
For the return of payments we will use the same payment method used by the customer in the original transaction (Paypal, or bank transfer), unless different agreements have been expressly made; in no case will the customer be charged sums due to this refund. We can deny the return until we receive the goods again or until the proof of the return has been produced by the customer, whichever occurs first.
The customer must send us back or deliver the goods immediately and in any case no later than fourteen days from the date on which he informed us of the withdrawal from the contract. The deadline is considered respected if the customer sends the goods before the expiry of the fourteen-day term. The costs for returning the goods are charged to the customer.
The customer must assume responsibility for any loss of value of the goods only in the event that this loss of value is due to an unnecessary use for the purpose of checking the quality, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal is not possible in the case of products (accessories or fairings) made specifically for the personal needs of the consumer.
In the case of payment already made, please communicate your bank details in the returns and refunds model, so that we can refund the amount of the rebate by bank transfer / paypal.
Model withdrawal form
Here you can download a withdrawal form in PDF format (Adobe Acrobat Reader required) and use it to exercise the right of withdrawal. Simply return the completed withdrawal form by mail, or by e-mail (preferably in PDF format).
